If you are happy with our service, please let me know so I can congratulate those who served you so well.
If not, I would be grateful for the opportunity to resolve any issues and your feedback will help me to improve our service in the future.
Jonathan Reade - Managing Director
I would just like to say thank you to Gareth who showed us around a lovely apartment in Buckley. He was very inviting, knowledgeable whilst being very professional throughout our two visits; he is a credit to Reades.
Also a quick mention for Hannah Bibby who has been helping us on the paperwork side. Thanks for being on the other end of the phone to answer any of our questions.
I would have no hesitation in recommending Reades to any of my friends and family as they have given an excellent service throughout.
Kate and Matthew - Purchaser
I would just like to say a big thank you for your efforts on the sale of my property.
Communication has been excellent and customer service very professional.
Natalie Timms - Vendor
Reades dealt with us professionally and gave us excellent service from viewing the property, to completion.
Charlotte was very helpful and easy to deal with. She kept us updated throughout the process and did her best to help us, which was greatly appreciated.
Hannah kindly informed us of any updates throughout the purchase, and always reiterated that she was there to help us.
So refreshing to deal with such proactive and kind agents. Well done Reades!
Liz & Ben Davies - Purchaser
Thank you so much for all your help and support, my house has been with other estate agents in the area and not sold until now!
You are such professional estate agents and I would recommend you to anyone.
Communication was excellent all through. Hannah especially has given excellent service throughout the selling of my property keeping my buyer informed and happy.
Thank you to everyone who did the viewings all very professional and excellent communication.
Judith Margaret Harris - Vendor
So far I've been really happy with all the help I've had in purchasing a property.
We were shown round by Clark who was really friendly and professional. We've since had an offer accepted and are now going through the process of buying the property.
To be honest I'm glad the property was for sale with Reades as I've heard loads of good things about them, so I'm sure everything will progress well.
Its early stages at the moment, but so far so good! Thanks Reades!
Emily Barnett - Purchaser
Excellent and professional service throughout and good communication on all levels.
I would have no hesitation in recommending Reades as they gave an excellent management service on my property.
Daphne Edwards - Landlord
Can't praise Reades or the landlord I was renting from enough..
Many thanks to Adam for his help during my tenancy agreement as nothing was too much trouble.
I wouldn't hesitate in recommending Reades as they are a professional company that you can trust.
Michelle P - Tenant
I would like to tell you how impressed I have been with the service I received whilst arranging to rent property through Reades.
I was shown the property by Gareth who was friendly and had all the info about the property and once I decided to rent I dealt with Hannah. This young lady was exceptional, both pleasant and efficient with a caring side shown in what was a difficult time for myself.
You have a true gem on your staff and I will be glad to recommend Reades on the service I received from Hannah.
John Coppock - Tenant
Thank you for efficient and friendly service.
It's hard to put into words, but I did feel that you were always doing a good job and I was always kept informed and knew you would do everything to help the sale of my property go through.
It was done with a personal touch, especially while I was dealing with a sad situation within my family.
I left everything in Hannah's hands and she was bloody marvellous!
D Edwards - Vendor
10 out of 10 for every single one of you.
Your service is just the best, I can't thank you enough for everything you have done for us.
You are professional but also very approachable.
Thank you again, I recommend you wholeheartedly.
Georgia Nicolaides - Vendor
I cannot recommend Reades Residential enough.
From the minute I spoke to Clark, their professionalism was evident.
They continued to guide me through the process towards my sale providing brilliant photos of the property, which led to my house being sold within days of being advertised, all the way through to the call advising of completion - excellent service, I cannot fault it.
A friend recommended Reades to me and I am so thankful she did, they have helped & guided me through a very long journey.
Special thanks must be given to Hannah & Laura who virtually held my hand throughout.
Thank you all for your help, guidance and patience. I have no issue recommending Reades for their professionalism, to anyone at all.
Debbie Terry - Vendor
A very professional and friendly team.
Very helpful and nothing is too much trouble, communication and knowledge excellent.
I would certainly recommend them.
Judith Gaffney - Purchaser
Myself and my husband cannot recommend Reades Residential enough. We have been extremely happy with the service we have received from Gareth and Sue.
From the moment Sue walked through our door, we felt the professionalism that Reades pride themselves on and I knew Sue would look after us.
Sue was very well researched, and was able to give us a realistic outlook into the potential of our property. This gave us confidence, peace of mind and the ability to make an informed decision about how to proceed with our sale.
Gareth was there each step of the way, answering all our questions. Very professional again and efficient. Also an approachable person, which is important when someone is helping to sell your home.
We were also very impressed with the photographer and photos, which presented our house perfectly.
Many thanks to all the team.
Sarah and Cymon Hughes - Vendor
Reades Residential offered a very professional service when renting a property with them. When notice was given on the property, the process was very easy and smooth.
Great service when selling our property too, the photos were brilliant and Reades Residential sold our house within a couple of weeks. Hannah was a great help and kept up the communication throughout.
I would definitely recommend Reades Residential.
Sally Thomas-Davies - Vendor
In selling my property it brings to an end a 7 year association with the Reades group.
In this time they have ALWAYS been very efficient, helpful and professional.
My property was on the market for only 10 days before an offer was accepted - this is down to the great marketing and reputation that Reades have.
If ever we need to use and estate agent again we will definitely use Reades!
Special thanks to Suzanne and Hannah for their excellent support and advice
Dave Sweet - Landlord
Very professional and friendly, I couldn't recommend them enough!
Plenty of viewings arranged quickly and efficiently, Gareth always keeping us up to date with how viewings went, any interest shown, and the progression of offer to buy.
Susanne and Charlotte were also extremely efficient with sending out updates to us on the progression of our sale.
All very friendly and nothing was too much trouble, I will definitely be recommending!
Rachael Wellings - Vendor
I would like to thank all at the Hawarden branch (Gareth, Suzanne, Clark and Hannah) for their efforts during the sale of my property.
I was very happy with the pictures of the property that Reades had arranged and the way the property was advertised as this led to regular viewings.
I always received detailed feedback on those viewings and always felt the process was well managed from start to finish.
Thank you all and take care.
Wes & Laura Jones - Vendor
Very pleased with the level of service Reades Residential provides, very professional and nothing is too much trouble - I would recommend Reades to anyone who is thinking of letting out their property - first class!!!
Jan Reid - Landlord
Excellent service from start to finish. We couldn't have asked for a simpler or more stress-free process.
Special thanks to Clark for being accommodating and allowing us two separate viewings and Suzanne for her professionalism in getting the paperwork in order and keeping us updated.
Andrew Hackney - Tenant
I would like to say how professional, helpful, caring and friendly your staff are.
I have dealt mainly with Gareth who was very reassuring and his advice was fantastic. He is a lovely man and can't do enough for you. I would recommend him to anyone.
He makes hard decisions seem easy.
Judith Gaffney - Tenant
Gareth was extremely helpful and very knowledgeable about the area, the house and the vendor's situation.
He showed us around the properly at our own pace allowing us to view the property in great detail.
Thank you to him and the Mold team for all of their help.
Elinor Bonner - Purchaser
Thank you all at Reades for your professional service, Sue, Clark, Charlotte and finally a special thanks to Gareth who secured the sale for us.
Carole mainey - Vendor
We were looking for a buy to let property in a specific area.
Staff communications were always a pleasure and any questions dealt with promptly and efficiently.
We would especially recommend Clark Sutherland who met us at the property and was a great negotiator for our eventual purchase.
Totally recommend this company.
Dave and Sandra Watkins - Purchaser
I recently searched for a property and all staff at Reades Residential have been fantastic, from helping to find the ideal property to sorting out the rental itself.
They have provided a very professional service and I was especially impressed with the condition of the property, which had been prepared prior to my moving in compared to previous rentals through other agencies.
All staff were courteous and friendly and I've always been confident in them. If I were looking to rent again or buy a property, I would start with this agency.
Gareth - Tenant
I would like to recognise Gareth, for his outstanding level of customer service given to myself and my husband when viewing and securing our property.
Being new to the area Gareth offered invaluable insight as to the locations benefits for all members of my family and offered candid and open feedback and listened to our specific requirements.
For me, the fact that there was "no hard sell" was fantastic as this is where I have avoided dealing with other estate agents and the team at Reades should be commended for this!
The fact that I feel I have chosen the right house in the right location that works for the whole family is owed to the time, knowledge and experience dedicated by Gareth. He truly is a credit to your company and should be commended for his efforts!
Thanks again Gareth for making the biggest decision also the easiest!
Leah kilgannon - Purchaser
Gareth has been brilliant. He listened to our requirements and facilitated a viewing for us the very same day. He understood the time pressures we were under and delivered a great service.
Friendly, courteous, helpful and delivered on promises. Smooth and efficient - thank you!
Mark Mansell - Purchaser
Very professional service provided by Hannah, Suzanne & Gareth during the course of the purchase - keep up the good work Hawarden branch.
Andrew Bushell - Purchaser
The service I have received from Reades Residential has been fantastic.
All the staff have been really helpful and you genuinely feel they want to help you find a property that meets your needs and will go that extra mile to find it for you!
The whole team have been fantastic to deal with but I just want to send a special thank you to Charlotte and Clarke who were so professional and couldn't do enough to help me find my dream house. Nothing was too much trouble - you found me just the home I was looking for, so thank you both so very much!
The service I have had from Reades Residential has been second to none, I would definitely recommend anyone looking for a property to come and use your company.
Vicky Jolly - Purchaser
We were impressed with Clark when he visited the house in 2015 to provide an estimate of the likely sale price, so naturally we returned to Reades Residential in March 2016, once we had decided to sell.
From the beginning all your team were extremely professional. Although we signed up with Clark the majority of viewings were carried out by other members of staff who was consistently enthusiastic and encouraging.
Feedback was given on all visits and once an offer was accepted, Suzanne provided a minimum of one weekly feedback on progress by the solicitors and buyers.
Reades Residential made us feel we were not on our own during the process and we would definitely recommend Reades Residential to others.
David and Diane Prandle - Vendor
I would just like to thank Reades Residential for selling our property for us.
Clark, in particular, was very helpful, friendly and professional and kept us informed at all times.
Thanks also to Hannah who kept updating us and chasing things up in a timely way.
I would recommend Reades without hesitation.
Chris Smith-Aldous - Vendor
The whole team at Reades were incredible!
Special mention to Clark; ours was by no means a simple sale which would not have completed without his expert assistance.
We've used a number of estate agents over the past five years, but Reades have stood out from the rest for their high-touch service.
Well done to all involved.
Jon & Lisa - Vendor
We had an excellent service from start to finish; my house was sold in 16 days and we were kept well informed of how things were proceeding.
Lovely people and a pleasure to deal with your company.
Josephine Tunstall - Vendor
7 days!! That's all your team needed to sell our house.
Reades Residential's marketing efforts produced an incredible response from day one and we could not have hoped for a better result. Your Social BOOST and Social BOOST+ products gave our house unprecedented exposure via social media which really paid off.
The team are clearly highly skilled and knowledgable. The process so far has been seamless and the service, exemplary.
Sarah Rhodes - Vendor
My husband and I are really grateful that we have the opportunity to provide feedback to you about your amazing, friendly and hard working team.
We had an offer within a week and the house was SOLD!
I cannot fault you team's professionalism, dedication and support in making our house move a really smooth one. In the past we have been with a number of agents and I can honestly say Reades Residential is leading the way, by far.
I would highly recommend your company to anyone else thinking of selling their house. Your company ethos and strategy for selling houses is perfect. In addition, the professional photography was amazing and really captured our home at its best.
Natalie Jones - Vendor
Supportive, professional, friendly and positive.
Straightforward, easy service, made house buying very easy.
Priya - Purchaser
Well handled, quick, efficient and very pleasant.
Thank you to Gareth and Suzanne.
Kearton Davies - Tenant
Really excellent service. Prompt replying to emails as well as making sure we had everything we needed.
Special thanks to Hannah Bibby.
Rhianne Wray - Tenant
I was very impressed by the professionalism of all the staff we had dealings with during this very short association with your company.
Our property was put on the websites day 1.
On day 2 we were informed of a first viewing, which took place on day 3.
On day 4 we were informed of an offer being made and after a bit of tweaking we accepted it.
How can we not be impressed?!
Many thanks to all involved, we hope the rest of the process goes as smoothly.
Arthur Sapsed - Vendor
I have found Reades to be very helpful, supportive and motivated to finding me a property that fulfilled my requirements.
Their staff were helpful, polite and efficient and always make me feel that they sincerely want to help me find the right property.
I could not be more pleased with the service I have had.
I have never rented before, so it was a new experience for me.
The Hawarden team were very helpful in advising me about the areas for which I requested details.
Charlotte showed me around the properties and has frequently been in contact with the landlords, so was able to answer my queries there and then.
She also conducted a second viewing of my chosen property later on in the evening, which was very accommodating.
The whole process of renting was very daunting as a single person, but was painless since it was undertaken quickly and efficiently.
I am very pleased so far and the whole process took just three weeks, which I was impressed with.
Jill hughes - Tenant
After wasting 9 months with another estate agent, Reades Residential sold my house in 10 DAYS!
Absolutely fantastic service; very professional and friendly and I was kept informed every step of the way.
I would, and have already, highly recommend the team at Reades Residential.
Jo Robinson - Vendor
Thanks to all at Reades, you have been very professional. I was kept updated by the team and it was much appreciated.
Susan Abbot, who valued the property, was first class and very approachable.
We had an offer for the property within the first week of marketing.
Sian - Vendor
Definitely the most knowledgeable & friendly estate agents we dealt with whilst viewing properties.
Jo Knight - Purchaser
Really easy process. Friendly staff and made the whole process run smoothly.
Tom Powell - Purchaser
I have been very impressed with your whole team, they have all been professional and efficient.
The weekly feedback has been a lifesaver, 5 out of 5 from me. I will be recommending you to everyone.
Joe Evans - Vendor
We dealt mainly with Gareth who provided an excellent, professional service with regular updates consistently over a good period of time. Gareth also displayed a caring attitude which was much appreciated.
We have only good things to say about the team at Reades.
Jean & Bryn Jones - Vendor
Dianne and I would like to thank you and all of your staff for the service we have received over the past four years in the rental management of our property.
I won't mention names as I may miss someone but all departments we have dealt with have been friendly, efficient and professional.
We are in the process of purchasing another property through your sales department and plan to ask you again to manage the rental when the purchase is complete.
Please thank all the team on our behalf
N & D Warren - Landlord
Having had our property on the market for a year with three other agents we had only three viewings, which we had to conduct ourselves as the agents were never available.
From the moment we contacted Reades we were met with professionalism from all the staff, and to have the staff visit the property to familiarize themselves with it, for us was a very valuable procedure. Therefore to meet a person like Clark, who has been exemplary in his approach, hard work and diligent research is a great joy and relief to us. From day one he has kept us informed.
Within one week we had three viewings, resulting in an offer, which we felt confident to accept on his recommendation.
We would have no hesitation in recommending Reades as the best estate agent in the area.
F & J Evans - Vendor
My experience with Reades service has been entirely positive, with all the staff members I have dealt with being helpful and prompt to respond.
The two people I have had most contact with, Natalie Williams and Catherine Elder, have both been highly professional and very pleasant.
Kyran Casteel - Tenant
The staff at Reades have been very good throughout the whole process.
It has been easy to get through to them over the phone and by e-mail and have received responses quickly.
I would definitely recommend Reades.
Stephanie Glynn-Owen - Vendor
I had a very upsetting experience with unprofessional service from another estate agent, but within 48 hours of meeting Sue, the perfect photos had been taken and floor plans expertly drawn up.
From that initial phone call through to me accepting an offer, I categorically cannot fault Reades Residential for their impeccable service.
Gareth was fantastic and kept me updated at all times. His professionalism and attention to detail was of the highest standard.
I have already recommended Reades Residential and will continue to do so, as it's been an absolute pleasure to deal with every single member of their team in Hawarden.
If it were up to me, they would win THE best estate agent in the area... hands down!
S Sinclair - Vendor
Helpful staff., always kept up to date.
We now have a buyer and I am expecting a good outcome very soon. I am happy with the service I have received
J James - Vendor
Happy with the service on both occasions, very well informed on buying and selling.
We found all the staff very helpful and professional and would definitely use Reades again.
Henry & Angela Lewis - Vendor
Adam and Catherine from Hawarden were the people who dealt with us the most throughout the year and we could not fault their service.
They were always polite, helpful and friendly and they are a credit to your company.
They were brilliant from day one, up until the end of our tenancy and we were really pleased with how they made what was a stressful time for us, so easy with their knowledge.
Megan Lee - Tenant
Myself and my wife were shown two properties by Clark.
On the same day, we had viewed 10 houses and were quite jaded by our experiences with ill-informed and disinterested estate agents.Clark was a brilliantly refreshing experience. He knew about the homes, the local area, shops, schools, etc. He provided the right amount of information and opinion without stepping over the line to pushy.
Overall Clark's level of professionalism was appreciated.
Richard George - Purchaser
We've had mixed experiences with different letting agencies over the last few years, but Reades is leading the way in high standards and professionalism.
Although the application process did cost a little more than with some other agencies, we did get an excellent service in exchange.
Balint Peter - Tenant
I have spoken with a number of people in the Hawarden office; however, Catherine and Adam have been more than helpful.
Whenever I have had an issue or a request they have dealt with this in a friendly and swift manner.
Jeni-lee Aspden - Tenant
We would like to thank Sue Abbott and her team at Reades for selling our house.
A special mention too for Gareth and Josh whose positive buoyancy and enthusiasm helped to get our property sold.
Also another big thank you to Natalie in the Progression Team who kept us informed with her weekly updates.
They where greatly appreciated during the uncertain time of putting the house on the market to the sale completion.
THANK YOU READES!
Lesley & Bob Holland - Vendor
We bought a house through you and Gareth was lovely, extremely patient and met us three times for a viewing!
We are also letting out a house for the first time using Reades. Natalie has been brilliant; she has answered all my questions and was very efficient. Sue has also made the letting process straightforward and was very knowledgeable.
Reades was recommended to my by my friend and I would have no hesitation in recommending Reades to others too.
Jan Jones - Landlord
Sandy and I would just like to place on record our very sincere thanks to all the team, your service was superb from start to finish.
It was great to get the phone call from you on the move date just to complete the job.
You cannot fail; the business model works and sets you apart from the other agents. Keep up the good work.
Many thanks & kind regards to all.
Wayne Barker - Vendor
On Sunday evening, I emailed the maintenance team informing them of an issue with our washing machine and draw in the kitchen.
We received a call on Monday afternoon informing us that the landlord was to deliver a brand new one that evening.
When the landlord arrived, he also took away the broken draw to fix.
We were very impressed with the speedy service we received from the maintenance team.
Olivia Isherwood - Tenant
My family members and I are very happy with all the work Reades do on our behalf.
No complaints, quite the contrary in fact.
Martha Rosney - Landlord
Great service from all the staff, friendly and very quick service.
All the details and staff were perfect and I would not hesitate to recommend Reades to my family and friends - top class service.
Beverley - Vendor
Always quick to address any problems day or night, weekday or weekend.
Can't fault the maintenance staff on their exceptional level of knowledge and competence.
Steven Morris - Tenant
I am a potential buyer and even though I ended up buying a property from another vendor, I can't recommend Josh enough.
He was extremely helpful and professional when showing me a property and when I didn't like those we saw, he found me another one that I nearly put an offer on.
It's not Josh's his fault that the flat I put an offer on was advertised by another agency - he did everything he could to get my business.
Alexander - Purchaser
Service throughout has been excellent.
Sue came out to see dad to value the property and she was very professional and knowledgeable.
The office staff are also very friendly, professional and helpful too.
Jacky Subert - Landlord
All went quickly and smoothly and the staff I dealt with were effective and helpful.
Phil Goodwin - Tenant
The service was excellent throughout and everyone very proactive.
Janice Jones - Vendor
Jennifer was very knowledgeable about the property we were viewing and eventually put in an offer.
We received an excellent service from her.
We have viewed other properties in the area with other agencies that obviously hadn't done their "homework" about the properties.
Heulwen Stroud - Purchaser
I continue to be impressed with all the staff at Reades.
They are efficient and polite and I appreciate the regular feedback on rental and sale viewings.
P Roberts - Landlord
Thank you so much for everything you have done and will do in the coming weeks.
Special thanks to Jennifer (who has mainly been involved in selling our property), for her excellent advice and care given to us. Nothing was too much trouble for her or any of the team.
Emma Carter - Vendor
Sue, you promised you'd sell my property and I would be in my new home before Christmas, well it's only October and your promise came early - I can't thank you enough!
Natalie kept me informed every step of the way and Gareth was very efficient when showing my home to prospective buyers. My house was on the market with two other agents previously, I only had one viewing from each in over 12 months, but not with you - Reades are definitely the best.
I have recommended you and will carry on doing so.
Thank you all so very much.
Lucy Thomas - Vendor
Brilliant service from Gareth Cannon going above and beyond to help us!
Natalie at the office was flexible and informative and both provided a service that suited our needs perfectly.
Edmund Burgon - Tenant
Having used Reades previously when I let my property fully managed, I had no hesitation in coming back to you when I decided to sell.
Your team are motivated, professional & friendly, my house had four viewings and an offer in the first week. Josh and Clarke were so enthusiastic and informative during the viewings and it's also great that you have a dedicated progression team.
I have always recommended you to people thinking of letting out their properties and will now be doing so for sales.
Thank you to all your great team
Pauline Ward - Vendor
I found Reades to be friendly and professional.
They dealt with any queries or issues I had quickly and efficiently.
I would use their services again and would recommend them to other prospective buyers.
Scott Eccles - Purchaser
We looked at a couple of properties with Jennifer in Hawarden.
From the initial enquiry to the accompanied viewings, she was really friendly, helpful and professional, suggesting other proprties that suited our requirements, in addition to the one we first enquired about. At the properties, she was knowledgeable and enthusiastic without being pushy.
We have really appreciated and enjoyed our dealings with Reades so far.
Alison Layland - Purchaser
Great clean, fresh professional office, loved the consultation room.
My two appointments were handled quickly concise and very efficient.
Natalie was very professional, answered all my questions in a professional manner and made me feel at ease.
Very friendly, efficient team.
Steve Gorse - Tenant
Just completed my first year with Reades and have found them very helpful and always willing to resolve issues fast and without any issues.
Alistair Hannah - Tenant
Always very efficient and professional.
Hugh Wardle - Landlord
A very professional outfit with a welcoming team.
Very clear communication.
M Jones - Purchaser
Viewing was friendly and professional, everything explained.
Application process just the same, felt as if we were being dealt with fairly and in a respectful manner.
Face to face meetings in the branch were great too - friendly and professional.
Fiona Phillips - Tenant
Would just like to say a huge thank you to everybody at Reades Residential.
From the start of our tenancy to the end, everybody was extremely professional and helpful.
Would highly recommend Reades Residential to anybody looking to rent a property!
Daniel Davies - Tenant
We just wanted to say a huge "Thank you" to you and all your team , you all delivered exactly what you promised!!
You certainly are different to any other agent and will be recommending you to others without doubt as simply the best to deal with.
Clark and Jennifer are amazing sales people who are passionate, enthusiast, excitable individuals (Jennifer in particular when she knows she's got that sale!!) who certainly love their roles, it shows at all times. They ensure they know everything about the property and the area to deliver to any potential client at every opportunity. They are friendly, helpful, approachable and great to work with; they are a credit to your company.
You are the only agent we are aware of, who offer the services of a progression team. What a fabulous idea!! Thanks to Suzanne and Natalie, who are both very friendly, informative and great ladies to work with, we have completed on both our properties with minimal of fuss.
It has a pleasure to work with you all and I can't thank you enough for all you have done to help to secure not one but two sales within a very short timescales. We are both delighted with the service we have received from everyone within a first class company.
Well done all.
Steve & Jayne Egerton - Vendor
I set you the challenge to try and sell my house in 6-8 weeks and you sold it in less than 2, so I couldn't be happier!
The service I have received has been extremely professional and efficient. You have given me clear advice and recommendations on how best to sell my house and all your colleagues have been really helpful.
The photos taken did an amazing job in doing my house the justice it deserved and to help it sell. The photographer was around within a couple of days and my house on the market a few days later, so a quick service for the high standard that was achieved.
I would recommend your service to anyone and should I need to sell any further property in the future, I will definitely come to yourselves.
Sarah Fellows - Vendor
A very professional team who are always available to answer any queries or concerns.
I chose to have a hands off approach to the letting of my property and I know it is in very safe hands. They look after every aspect of the process, very efficient and extremely thorough.
I would highly recommend to anyone who requires a company to manage their property.
Paul Tate - Landlord
I am very pleased with the professionalism and helpfulness of the Reades team especially Suzanne Dunne and Josh Tanton, with whom I interacted the most.
They were very thorough and it was a pleasure to deal with them.
Niladri Sengupta - Tenant
We feel we have got to know several of the staff at Hawarden in the two and half years we rented through Reades and believe it to be a well run business.
Whenever we contacted your office we found Georgina and Suzanne were especially helpful in getting things put right and we would like to place on record our appreciation and gratitude for their patience and resourcefulness.
With every good wish for the continued success of your business.
Tony and Rita Newman - Tenant
A big thank you to Gareth for arranging two viewings and his swift and professional action in securing a good price.
M Pearson - Vendor
I do appreciate your professionalism and detailed high quality inspections and know that my property is in safe hands with your company.
Many thanks and I feel totally relaxed that you have a great team looking after my interests.
Pete Stevens - Landlord
All the team have been excellent, I have been kept updated every step of the way and would like to congratulate everyone concerned for their enthusiasm and commitment during every step of the selling process.
Shirley Sherratt - Vendor
I have been very impressed with the enthusiasm and professionalism of the staff based in the Hawarden office, we have been kept informed and updated at every step of the process
Ian Barton - Vendor
I've been very impressed with your team from the beginning.
Everything from the letting process through to the ongoing maintenance on the Sandycroft apartments has been handled swiftly and professionally.
Please pass on my thanks to all involved.
Colin Thompson - Landlord
I would like to start by letting you know that I have very high standards and expectations.
When we decide to sell our house, we got three quotes from Estate Agents. Reades were the last Estate Agents that we had booked to give us a quote and Susan Abbott was by far the most professional.
Susan was direct and not afraid of giving her opinion as to what we needed to do to our property in order to sell it. She sold Reades to me within the first five minutes of her being in our home and completely blew the other Estate Agents out of the water - she is a huge asset to your company.
Reades sold our home three weeks and one day after the for sale sign went up.
At every stage of selling our home, everyone that we have dealt with at Reades has been extremely helpful and professional. Selling and buying houses is something that you need to have your hand held throughout the process, as it is not something that most of us have much experience of, and it felt as if Reades were holding our hand .
I would also like to mention Natalie, as she went out of her way to keep us informed on our sale and nothing was too much trouble for her.
I would not hesitate to recommend your company to anyone thinking of putting their home on the market.
On Friday, we will be moving into our new home. It will be under fourteen weeks from putting our home on the market to moving. You have exceeded our expectations.
I would like to thank all of the staff at Reades - you must be very proud of them.
Nicky Griffiths - Vendor
The checks over the last few months with our tenant have been very thorough and have helped us to monitor the situation as regards any work needed.
We are more than happy with the service and would recommend Reades.
Tony Devenport - Landlord
I have been more than happy with Reades.
Whoever I speak to, they are always helpful and the one thing that impresses me is that messages always get passed on - to get communication right is always a bonus.
Wendy has been very helpful if any problems have arisen with the property she has got things sorted and kept us up to date with what is happening
LR - Landlord
Good, efficient service from Catherine, no dramas, very professional, well done!
Paul Bates - Landlord
Very happy with the service received from Reades.
Clark was very professional with the viewing and gave me all the information I needed.
Natalie was great throughout the process, and although I have had initial problems with no hot water, the maintenance team have been great in trying to rectify the issue.
Thanks for your help.
Kevin Jones - Tenant
A big thank you to all at Reades for the service we received while renting a property through them. We found them exceptionally well organised, attentive and readily available when needed which made our tenancy straightforward and hassle free.
We would not hesitate to rent another property through them in the future.
Matt Tuplin - Tenant
We are very, very pleased with the effort that Sue & Gareth and the rest of the team have put in to selling our house, just 21 days after the 'for sale' sign went up!
We were amazed as to how dedicated you all were in selling our home and you have been consistent throughout.
We highly rate Reades as estate agents and will only use your company from now on. We have recommended Reades to our family and friends, as you are by far the best estate agent around.
Thank you ever so much for all you have done, we are very grateful!
Sheena Prince - Vendor
We chose to use Reades, because we felt that Susan was extremely professional.
They provided good evidence of previous sales in the area, were very proactive and reassured us that the property would be in safe hands re security with escorted viewings, as we are selling the property following our Mothers death and we both live at a distance from Hawarden.
We have had an offer for the asking price within a week of the property being marketed; Jennifer has worked extremely hard in order to achieve this for which we are very grateful.
When we have phoned, all members of the team have been friendly and helpful. We also appreciate the fact that having achieved the sale the team will chase up progress on a regular basis. Trusting that contracts will be exchanged and the sale completed to everyone's satisfaction.
We are sure we made the right choice in Reades and would recommend your company to anyone.
Jane Goodey - Vendor
Once again, we found Reades to be a highly efficient and professional company.
We sold our house in four days thanks to excellent marketing and professional quality brochure.
We particularly appreciated the weekly updates on the sale which kept the whole process moving along.
Christine Parry - Vendor
Service has been excellent, very friendly and helpful.
Primarily dealt with Clark Sutherland who has been very professional all the way through, as have all his colleagues.
Would be happy to recommend to anybody looking to sell a property.
John Ketelle - Vendor
I have been very pleased with the rental mnagement service from Reades and their maintenance team in resolving issues at the property.
RJS - Landlord
Having been involved with Reades for nearly 8 years now, I have seen the business grow from strength to strength.
I find the service to be excellent, there is good traceability of issues and timely follow through.
Scott Carr - Landlord
A very professional service which gives me peace of mind.
HC - Vendor
I would like to thank Catherine for all her help in dealing with a complex tenancy issue, she has put in a lot of effort and justifiably got a good result that we are both happy with.
Geoffrey Coleman - Landlord
Everyone in the office has been very helpful, supportive, understanding and friendly, especially Wendy and Adam in the Property Management Team.
Tauseef Tariq - Tenant
Hi Jonathan, I welcome the opportunity to particularly praise one of your Property Managers, Catherine Elder, who keeps me informed as to the progress of any maintenance issues and has a genuine interest in getting the best out of my property.
Mike Peers - Landlord
The team at the Hawarden office have been very accommodating in my search for both rental and purchasing property.
Very friendly and approachable at all times and always willing to help.
I would recommend Reades to others.
Lisa Millington - Tenant
The team at Reades are always very professional, polite and approachable.
After a serious problem was caused by a tenant, the Reades staff worked hard to rectify it to our satisfaction.
I would like to thank Jonathan and his team sincerely for their continued assistance and support over several years.
PMH - Landlord
I would like to add to my previous comments on the sale of my property.
Having completed the ongoing purchase of a property out of the area. I have been so well supported by your team especially in the negotiations for my on going purchase.
I felt totally supported through the whole process. The team is totally professional but always friendly and approachable.
They have made the whole process so stress less. I would and have recommend your services to any one who is selling or purchasing a property.
Helen Simpson - Vendor
We are extremely satisfied with the service provided by Sue, Clark, Jennifer, Gareth and all the team.
They have been informative, polite and professional in every aspect of our sale.
We cannot praise them enough and would certainly recommend them to anyone looking for an excellent estate agent.
P Griffiths - Vendor
The team at reades are brilliant.
They are courteous and professional, but I think the thing I like most is that they are proactive.
They don't just come with the problems that inevitably occur when you are a landlord but they offer solutions at the same time , and they are always practical and well thought out solutions.
Peter Mann - Landlord
All the staff I have dealt with have always been very helpful and profesional.
Darren Hassall - Tenant
Excellent service, very professional and friendly, nothing was too much bother.
It was my first rental experience and I was very happy with the way everything was dealt with.
I would recommend Reades to anyone that is looking to rent a property.
Thanks to you all.
David Frost - Tenant
The whole team in the Hawarden branch office are very efficient, friendly, and professional. The level of communications since the beginning of the process has been first class.
I recommend Reades to all potential customers, and I extend my thanks to everybody there in the office.
SJI - Vendor
I have been extremely pleased with how efficiently the Reades team dealt with my relocation.
What I thought would be the most stressful part, actually turned out to be the most seamless.
Excellent service, I would look to stay with Reades for the period I live in the area and recommend to everyone.
Anton Shuttlewood - Tenant
I have found telephone communication to be excellent with a number of your staff.
Natalie has been very efficient to ensure my application is correct and made me feel comfortable.
The use of a consultation room was excellent. Normally I would have expected an "open office" experience which is unsuitable for exchange of sensitive information. Excellent way to conduct business.
Gareth has been very helpful both on the phone and at the viewing. He conducted a simultaneous viewing with high regard for the existing residents. He proffered the exchange and confirmation of my details in private and answered all my questions well. He is a very professional and polite gentleman and is a credit to your business.
My friend is buying a property to let and I would highly recommend your company.
Sean Stephenson - Tenant
The service I have received from Reades has been faultless, whenever there is an issue it is always resolved in a professional and timely manner, the staff are very polite and helpful, in particular Wendy who has helped me with a recent issue.
I would have no hesitation in recommending Reades and have already done so many times.
J Beagan - Tenant
The service has been faultless from the very beginning.
All staff have an exemplary level of professionalism but still remain approachable. Consistent high standards with all staff.
The line of regular communication was very pleasing and kept me informed of all developments by text, phone and email.
They endeavoured to get the very highest price possible for the sale whilst dealing with an awkward sitting tenant that could have potentially hindered the sale.
I have nothing but praise for every aspect ...the staff, the professionalism, the courtesy, the premises ...but most important of all they clinched a sale at a price that I was delighted with in a very quick time. KERRR-CHING!!!!!!!!!!
David Sauvage - Vendor
Time was running out for me to find a new property to rent, when last minute one came up under Reades. The team at Hawarden office were exceptional, professional, speedy, informative, friendly, in fact all that and much more than what you would expect with regards to my successful tenancy application with Reades.
I found the process very straightforward and made easy with regular updates from the team at the various stages of my application.
From the time I viewed the property with Clark, to signing the tenancy agreement with Suzanne, took only a week. That is impressive, well done indeed.
I am confident that any issues I have while enjoying my time in my new property will be dealt with promptly and efficiently. I would have no hesitation in recommending or dealing with Reades in the future.
Simon Dean - Tenant
Exceptional service from a very professional team.
Gareth came up trumps, culminating in a successful sale of our existing property coupled with his negotiations to expedite an agreement to purchase our new home.
All the expected hassle removed. Great work.
Dave Kemp - Vendor
Natalie Williams has been with us at every step during our tenancy. She has supported us throughout, providing us with a stress free experience.
I cannot thank you enough for your friendly service.
Thanks Natalie, thanks Reades.
Grace Laird - Tenant
What a lovely and friendly team you have can not praise you all enough and excellent customer service which is rather hard to come buy this day in age!!
You sold our property after it was taken from another agent. Easy process would use again and would recommend you to my friends and family which I have.
Thank you again and keep up the excellent work.
Jennifer lamb - Vendor
Clark Sutherland handled all our affairs in thoroughly professional and friendly manner. He is a genuine asset to your company and a real pleasure to deal with.
Derek Hume - Vendor
A briliant team of highly experienced, professional and last but not least, courteous people I have ever come across!
I can't praise them enough!
Janet Davies - Vendor
After losing faith in other Estate Agents when selling my property, Reades restored this completely.
Fantastic, friendly and efficient service from everyone I have dealt with :)
Janice Casey - Vendor
At last, a truly professional and friendly company.
Gareth has been excellent in every way. He was the perfect agent and made us feel that he genuinely cared about our needs.
Other staff we have spoken to have also been friendly and efficient.
Thank you for a pleasant transaction.
Chris Carter - Tenant
Can't praise the man I dealt with today highly enough, his name was Clark & he was just great.
Informed, polite, helpful are just a few of the words I would use to describe him.
What an asset to your company, I mean whoever has dealt with an estate agent that you could have a good word for? Not me anyway but Clark is just a star.
Lucy thomas - Purchaser
A great team, efficient and charming.
They have always been fair and helpful; I cannot recommend them more highly.
Gill Gaine - Landlord
I have been extremely pleased with how Reades have arranged my purchase, they kept me informed throughout.
I have since rented out my property & got Reades to manage this and the whole process was very simple & hassle free.
They found tenants quickly & I don't have to worry about anything, there have been a couple of maintenance issues, but it's not a problem as Reades just contact me & give me the option to either sort it myself or get them to sort it for me.
Excellent service from all the staff.
Linda Bedford - Landlord
The service has been first class and as highly professional as I remeber in 2007.
The service given by Sue, Clark and Jennifer has been friendly, approachable, honest and efficient. They all did as promised and sold my property within hours of it being officially advertised, achieving the asking price.
I consider your practise of dealing with the whole process yourselves and not expecting the vendor to escort the customers on the viewings is an example of your professionalism. I look forward to the completion of the selling and on going purchase with your support.
I am having to view properties by myself next weekend in Holmfirth, but not one agent has suggested accompanying me!
I have been very impressed with the professional service offered. From publishing the details the property sold in a week.
Martyn Johnston - Vendor
We are extremely satisfied and pleased with the superb customer service we have received from Reades. In particular, Clark, Sue and Suzanne were outstanding in their conduct.
The whole team at Reades in Hawarden are a credit to you and we would have no hesitation in recommended Reades to our friends and family. We shall additionally be more than happy to use Reades again as and when the opportunity arises.
Having spent most of my life working in customer service and possessing a genuine passion for customer service, I am confident in saying that the professionalism and customer service I have witnessed at Reades has been outstanding.
It is a sad fact that such customer service is thin on the ground these days. Many companies could learn a lot from Sue and her team in Hawarden!
All the very best to yourself and your team.
Mr N Parton - Vendor
We have been very happy with the service we have received as first time landlords. The service is professional and timely.
Andy massey - Landlord
Reades provided a great service whilst dealing with the letting and also during the sale of my property.
Many thanks for all your help
Ray Sclater - Vendor
I had a fantastic experience with Reades where I was well looked after from the start by Adam Lloyd.
Renting my first property was daunting at first but the whole team at Reades, in particular Adam Lloyd, made my experience quick and easy.
I cannot thank you enough for your friendly and stress free service.
Everyone was always so helpful when we contacted the office.
Tenants were found for our property quickly.
When we decided to sell the property all went through smoothly and efficiently.
Would certainly recommend them to anybody.
Margaret D'Enrico - Landlord
Reades Residential are the most professional company I have ever had to deal with.
The staff are always pleasant and ready to help and I am always kept up to date with the rental of my property.
To sum them up in one word - superb!
Janet Davies - Landlord
Your team is very professional and we were really pleased with the way we were kept informed on the progress of our sale.
We have already recommended you to other people.
Thank you once again.
Elaine Boulton - Vendor
We have been letting out our property with Reades now for over 7 years and have always received excellent service!
Jane Redman - Landlord
Thank you to all the staff at Reades.
From my initial enquiry and valuation, to the sale of my property I have been extremely pleased with the service given.
Extremely professional, and updates regularly made it easy for me. Any concerns were dealt with very well.
I would strongly recommend them.
Thank you once again, J Brown - Vendor
I have recently been a tenant with Reades Residential for 3 years until September 2014.
I must report that I have had excellent service from the company from the polite prompt responses from all departments.
The maintenance service is very efficient and arrange a return call to any inquiries very quickly. They have a professional bank of maintenance personnel and they are also very prompt and thorough.
The exit inspection was very easy and pain free and everything was discussed fully with myself. The on-line deposit return system is also first class.
I can recommend Reades to anyone looking to rent and I wish them further success for the future.
J Tickle - Tenant
We were so pleased with all of your help during the house buying process.
We have been dealing with many estate agents (mainly on the Wirral) whilst trying to find a house for us and I also have a property up for sale, plus own two rental properties.
None of the agents we have dealt with have offered a service anywhere near as good as we have received at Reades.
On a personal note, we wanted to thank you for your professionalism and courtesy as well as the speed in getting things moving so we could complete in a short space of time.
K & N Lonsdale - Purchaser
On behalf of my husband Bryn and myself I would like to express our thanks to Jennifer at Reades Residential for her dealings with our recent property purchase.
She made the process easy from beginning to end and we would not hesitate recommending Reades services.
Regards Lesley - Purchaser
I would thoroughly recommend Reades if you are looking to rent a property.
They are organised and professional which made the process from viewing through to picking up the keys very straightforward and painless for us.
Kind Regards, Matt - Tenant
Found Reades Residential to be very professional and friendly in dealing with our purchase. They answered any queries quickly and dealt swiftly on closing our offer.
We would recommend them to anyone considering their services.
Regards, J Williams - Purchaser
Reades provide me with a friendly and efficient lettings service, giving me the confidence to know that my property is in the best hands.
It's simply been trouble free from start to finish, just how I like it.
Thanks, Gary - Landlord
My property had previously been marketed for some time by another agent. In that time, for some unknown reason there had been very little viewing activity.
This changed very soon after I instructed Reades, after which, there was a steady stream of viewers culminating in a sale.
I was very pleased with the professionalism of your staff and would not hesitate in recommending your services.
T Pitman - Vendor
I would just like to say that from my first contact with Reades about the property in Broughton, I was impressed with the friendly & efficient service provided by you all.
Thank you for being so helpful.
Many thanks, Julie McGow - Tenant
I thought that yourself (Jennifer) and everyone that dealt with me at Reades were very helpful and polite.
I can't find fault with any aspect of my experience dealing with you and your associates and would certainly look to use your company again in any future dealings I have in the property market.
Kind regards, L Rees - Purchaser
After viewing many houses in the area and finding it hard to fit in viewings with agents around my hectic unsociable work hours, and my partner's equally erratic schedule - we came to view a house with Reades Residential.
From the first phone call, they were more concerned with finding a time that was suitable for me, rather than a time suitable for them, getting me a slot after 6pm.
Upon arriving to view the house, we were met by Clark who had the right balance of professionalism, knowledge about the property and also the interaction skills to make the viewing comfortable and welcoming.
He was always on hand to answer questions and keep each of us happy while the other was inspecting areas of the house - keeping the right distance to be on hand but also not make you feel rushed or pressured.
Clark went out of his way to give us a great viewing experience and gave it all a human touch that made us feel comfortable and valued.
The process of making an offer on the house was equally refreshing, a personal touch throughout with Clark calling us to inform us of updates on the offer and to personally congratulate us on the offer being accepted.
It is also reassuring that their office are on hand to chase up questions and queries from myself and my solicitor and i have never had to wait long for replies, their weekly progress updates are also very welcome.
All in all Reades Residential have been an absolute pleasure to deal with, I cannot stress enough the refreshing balance of professionalism and human touch that the team have and I am glad to have used their services, and would wholeheartedly recommend them to all my friends.
Kind Regards, Edward & Jenna - Purchaser
I have no hesitation in providing this testimonial with regards to my successful tenancy application with Reades.
I found the process very straight forward and made easy with regular updates from the team at the various stages of my application.
The staff at Reades where very professional at all times and it was a pleasure to deal with them.
I am confident that any issues I have while enjoying my time in my new property will be dealt with promptly and I would have no hesitation in dealing with Reades in the future.
Kind Regards, Peter Lewis - Tenant
Having let our property over a period of several years, we found Reades to be efficient and effective in selecting suitable tenants and their impressive marketing was first class.
Furthermore, our son also let his property and found that they provided the same level of service and made the process of letting to be stress free.
In a growing market Reades provide a tried and trusted service.
Regards, R Green - Landlord
I found out about Reades Residential because a few houses near mine had been successfully sold in a very short space of time and I thought I would give them a go. Best thing I ever did!!!
From start to finish, they were professionals all the way. The confidence given in the ability to sell my house and quickly was reassuring, as I had my house up for sale before [with another agent] and it went on for months with very little interest.
[With Reades] I was kept up to date weekly. Even if there was no change, I was called so I never felt forgotten about.
I can highly recommend Reades whether you are buying or selling as they are very professional and will do their best for you in both cases. SUPERB!!!
Many thanks, Dave Williams - Vendor
After viewing many houses via Reades and finding our home in the end; we have found all staff consistently friendly & professional.
The whole team are very organised & always ensure that they return calls / uphold meeting arrangements.
We are very thankful to all the staff at Reades for making a potentially stressful experience a seamless one & are looking forward to completing on our purchase imminently!
Kindest regards, Jess & Ryan - Purchaser
I would much appreciate if you could keep my references, as I will be looking to rent another property next year. Thank you the service you have provided to me, the property has been excellent and met all my needs.
M Hankey - Tenant
Although I no longer need to let out my house, I would like to take this opportunity to thank you for your professional service and assistance you have provided over the years.
D Jones - Landlord
You currently manage several of my properties and I wanted to thank you for the excellent and highly professional service I have received from Reades Residential.
The service you provide is very reliable and extremely efficient - all the attributes anyone wants when they are looking for a company to rent out and manage their properties.
In fact, I have had no hesitation in recommending you to friends who have also been delighted with your service. I look forward to many more years of association with your company.
T Pitman - Landlord
Many thanks for all the help you have given us over the last few months.
We have previously used other estate agents to try to sell our bungalow, with not so much as an offer, however Reades found a buyer within a very short timescale.
The sales team were always friendly and thoroughly professional throughout and the speed at which they came up with viewings and offers was extraordinary!
They also have a back office team who liaise with the buyer's solicitors and ours and keep you up to date on progress as you move towards exchange and completion.
The quality of presentation, in terms of description and photography, was first class and we feel this contributed towards the high level of interest and viewings that happened throughout the process.
Basically a top class team and we can't thank you enough.
A & V Macbeth - Vendor
I was introduced to Reades Residential by a mutual friend and being my first step into the lettings market I have been impressed by the professional service provided, particularly the marketing of the property, the managing of the check in / check out process and the prompt attention to any issues that arise.
As a full time professional I was pleased with the offering of a full management service as I wouldn't have the time to do this myself and Reades give me the comfort that this is all taken care of.
I have been using Reades for nearly 3 years now and would not hesitate to recommend them to both new and established landlords.
Andy F - Landlord
The service provided by the Reades Residential team is professional, polite and efficient. As a result we have been loyal customers for the past seven years.
We are particularly impressed with the attention to detail given to every situation and we feel that this is the key to successful letting.
Thank you all once again.
R and P Jones - Landlord
I would like to thank you and all the Team at Reades for their professional approach to selling our property.
From our first meeting and valuation of the property, right through to the Sale, you kept me well informed of any viewings and feedback from prospective buyers. You were approachable and offered sound advice.
This resulted in a fairly quick sale at a reasonable price.
Thanks again, Steve - Vendor
The property and your services have been excellent, we are only not renewing the contract because we are buying a house and fingers crossed it will be completed soon!
J & S Crimes - Tenant
Reades Residential placed my property on the market and sold it within 8 weeks. Reades staff were professional from start to finish, I would definitely recommend this company.
R Wellington - Vendor
My dealings with Reades Residential have only been in the recent few weeks as we are just signing up to rent a property through you.
I have found my dealings have been handled professionally, efficiently and staff to be helpful, with all questions having been answered fully and promptly.
The process of renting a property has been made as easy as possible with the process and completion of all documentation being fully explained.
C Blazdell - Tenant
We've been very happy with the friendly service we've received from the Reades team. Staff have been efficient and they've been more than accommodating and patient to answer questions and general queries.
We're currently in the process of securing a rental property and the rental team have been helpful and cooperative with our request. I trust that the rental team will continue to support us in securing a long-term tenancy.
We would be happy to recommend the agency in the future.
N & K Parton - Tenant
Thanks for all your hard work and helping to ensure my purchase went smoothly, you have all been wonderful.
I hope to deal with Reades again in the future.
S Bell - Purchaser
We would just like to thank you for renting out our property so quickly and efficiently and to say how delighted and ecstatic we are with the service, support and friendliness shown.
Without your help & guidance, we would not have been able to pursue our new life in France so soon.
Thank you once again.
R & J Gates - Landlord
During the Autumn of 2013 I had been searching for a three bedroomed house in Hawarden. I had several viewings of properties that I had found on the internet with various estate agents. Not all of the agents made even a follow up call for feedback following viewings and others very quickly ended the phone call when informed the property was not suitable.
Reades Residential had a very different approach. I viewed the property I had asked to see which was too small. However they then asked what I wanted in more detail to see if they could find my house. Two more viewings later and success. The perfect house found. My offer was accepted the following day and the sale went through with no problems at all.
Although the buying process was easy for me I know that a lot of effort was put in at Reades to find the right place and see the purchase through to completion. Full marks to Jonathan, Georgina and the team.
J Willcox - Purchaser
I've let my house in Chester through Reades Residential for approximately 3 years, I've found them to be very thorough, professional, polite, helpful & courteous, as well as finding excellent tenants.
C Jenkins - Landlord
From the first meeting we had regarding selling our property, we felt really comfortable and confident that you were the right agent for us.
Your team are extremely enthusiastic and professional, in my opinion that is why it only took you 12 days to sell our house!
Amazing service, thank you.
S Tuft - Vendor
Reades had previously managed a rental property on my behalf. Their professional approach to property management is mirrored in their residential sales.
I was expecting my property to take a couple of months to sell - what a surprise when an offer, very close to asking price, was received within a week or so.
I have used other estate agents in the past - in my opinion they were no match for the service provided by Reades Residential.
C Luke - Vendor
Since appointing Reades to sell my property I have found the whole process stress free, professional with information free flowing.
The estate agent market is littered with poor customer service, rude sales driven staff but Reades are the exception.
Reades benefit from the right balance between physical conversations and use of modern technology i.e. use of text messaging/emails. All members of staff are professional, helpful and informative starting with Jonathan down to all the sales negotiators.
I would classify myself as a high maintenance customer but nothing is too much trouble. Throughout the sale they kept me informed often gaining information my solicitor didn't have yet.
I viewed three house with the intention to buy, viewings were flexible to suit my diary. The staff showing me around had detailed knowledge of the property who made you feel relaxed when making a major decision. There was no pressure just a sensible honest two way conversation on my thoughts.
Reades phone you back when they say they will, do what they say they will. With an excellent sales progression team it makes me wonder why I wasted 9 months with another agent!
S Betley - Vendor
We are both very happy with the service recieved from Reades Residential.
As first time buyers, I feel we have had alot of help and support from Reades (especially Clark) and would highly recommend yourselves.
Thank you for all your hard work.
C Nee & A Lloyd - Purchaser
Due to relocation I was very keen to get my house rented in the fastest time, I went with another property management company first and after two months they had still not let the property. My friend recommended Reades to me and I have been amazed at the results.
They rented my property within two weeks of having it with them. The areas I was particularly pleased with was how thorough they were in assessing my property and gave me extensive feedback on what I needed to do to make my property more marketable.
As I am out of the area they have been fantastic and extremely prompt in arranging work that needed to be done on the property and have kept me informed at all stages of the process.
I will be remaining with Reades Residential for a very long time and have no hesitation in recommending them.
V Pond - Landlord
The fully managed service offered by Reades took all the hassle out of finding a tenant and dealing with maintenance issues. They only introduce tenants of good character; it is clear that my property was well cared for and no rental payments were missed.
Well done Reades!
C Luke - Landlord
We are really impressed with the level of service and consideration we received from the sales team at Reades Residential.
They are most efficient at dealing with any queries and dealt with our recent house sale promptly and efficiently.
We were kept well informed throughout the process and would highly recommend Reades Residential to anyone looking to let or sell.
Mr & Mrs TP Matthews - Vendor
As always your service and attention to detail is excellent.
We would like to take this opportunity to say how delighted we have been with your service since you have taken over full management of our property.
D & M Merrill - Landlord
Just a note to thank you for your kind help over the past year or so.
I have been more than happy with the wonderful friendly service I have received both from you and your partner. Always a pleasure and always great satisfaction at the way you handle my home.
I was a novice when it came to becoming a landlord for the first time and I must admit you made the transition very easy for me for which I am most grateful.
A Moroz - Landlord
A big thank you to the team at Reades Residential, Hawarden for their help and support.
I was under a considerable time constraint to find a suitable property, having been let down by another agency. The team at Reades were brilliant and their fast and friendly service ensured I had secured a lovely property in just one day.
I would highly recommend Reades, they offer an extremely professional service and most importantly deliver what they promise.
J Butler - Tenant
When times have been tough and mishaps have happened [not with Reades!], you have always been there to help and always with a ready smile.
You have never been intrusive when showing clients around and you were always accommodating, with nothing being too much trouble.
After 53 years in our old home, you have made moving easier than we anticipated. We are so pleased with our new apartment [found by Reades] and are sure we will soon settle in.
We award you full marks for efficiency, cheerfulness, helpfulness and most of all for being so courteous at all times.
Best wishes for the future.
C & A Astbury - Vendor
We would like to thank Reades Residential for providing us with a first class management service for the past two years.
We would not hesitate to recommend you for your professionalism, knowledge, and your ultimate desire to provide the very best service possible for your clientele. We are positive your company will go from strength to strength.
S Wilkinson - Landlord
All staff at Reades Residential kept us informed at every stage of the process in a professional and friendly manner, making both the selling and buying stress free. A big thank you!
Mr & Mrs Johnson - Vendor
I cannot fault Reades on anything! House rented out within 2 days of going back on the market, higher rent achieved and excellent communication by e-mail, text and phone, nothing is agreed without consulting us first.
I would recommend them to anyone who is looking to let our their property.
Thanks again for your excellent service!!
C Boden - Landlord
Our first letting experience has been a pleasure with the professionalism of Reades Residential. Their advice and communications were excellent - we can't fault them!
S Edwards - Landlord